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Shipping & returns

How we ship your order, what to do if something goes wrong, and how returns, exchanges and refunds work.

$250Free shipping threshold

24 hMost orders ship on business days

1–5 daysTypical transit after processing

3 daysTo request a return or report damage

Where we ship

We ship to North America and Mexico.
PO boxes, mailboxes and APO/FPO addresses aren't supported and may delay your order.
We ship with USPS, DHL, UPS or FedEx, chosen at our discretion.
Free shipping on orders over $250. Shipping charges are non-refundable.

Processing & transit

Business days are Monday to Friday, excluding holidays. We don't process or deliver on weekends or holidays.
Most orders ship within 24 hours on business days, subject to availability. At busy times, allow 1–2 business days.
Weekend and holiday orders are processed the next business day.
Transit takes 1–5 business days after processing. Delivery dates shown are estimates — customs, weather or carrier delays can happen.

Express shipping

Order before 12:00 noon MST, Monday–Thursday for USPS Express (2–3 business days) or FedEx Standard Overnight. Express orders placed Friday before noon arrive by 5 pm Monday. No Saturday or Sunday delivery. Overnight carriers may add 24 hours for residential addresses; shipping charges aren't refunded in that case.

Delivery & lost packages

Please give a correct address and any instructions (buzzer number, gate code). Extra costs from a wrong address are the customer's.
Packages may be left at the door — choose a safe delivery location.
Risk passes to you when the carrier accepts the shipment. We'll help you file a carrier claim for lost or stolen packages.
Contact us if your order hasn't arrived 2 full days after the estimated delivery date. Claims must be made within 30 days of shipping.

Returns

Request a return within 3 days of receiving your package — returns sent without a request aren't accepted.
Items must be unopened, unused, in original packaging. Opened items can't be returned for hygiene reasons.
You pay return shipping — use an insured, tracked method. Don't send items to the manufacturer.
Refunds are issued minus original shipping and a 15% restocking fee.

Final sale Lash adhesive and lamination solutions, sale items, downloadable software, gift cards and wholesale orders.

Exchanges

Unopened, unused items can be exchanged within 3 days of receipt for items of equal or lesser value (no refund on the difference). If lash adhesive underperforms within 3 days and we confirm a product issue, we'll exchange it without a return.

Damaged, defective or wrong items

Check your order on delivery. Email photos to info@inlei.com within 3 days. Claims take 7–10 business days; once approved we'll send a return label for damaged items, or instructions for extra or wrong items.

Refunds

After we receive and inspect your return, we'll email you whether it's approved. Approved refunds go back to your original payment method; banks usually take 5–10 business days to post them.

Cancellations & changes

Email info@inlei.com as soon as possible. Orders already processed, packed or shipped can't be cancelled.

Questions about an order?Mon–Fri, 8:00 am – 4:00 pm MST · 480-206-2038

Summary of the InLei® USA Shipping & Returns Policy. The full policy governs.