Shipping & Returns
***It is the customers responsibility to read the shipping & return policies. By clicking Order when checking out you are agreeing to all of our shipping & return policies.***
"Currently we ship to all of North America and Mexico only"
- The delivery timeframes provided on our website are calculated according to location, package size, and shipping carriers’ transit times. Please note: The displayed dates are estimates only. In any event, we are committed to keeping you informed as updates become available, and to delivering the products you need as quickly as possible.
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"Business days" for ship-out or delivery timeframes refer to Mondays through Fridays only. (Do not include Saturdays, Sundays, and holidays [that fall on a weekday] when counting business days.)
- Example #1: Order has a delivery timeframe of 3-5 business days and tracking number shows the order left our warehouse on a Monday. Begin counting from the following business day (Tuesday). Assuming no holidays fall within the interval of 3-5 business days, you can expect your package to be delivered on Thursday, Friday, or Monday of the following week.
- Example #2: Order has a delivery timeframe of 3-5 business days and tracking number shows that order left our warehouse on a Friday. A holiday falls on Saturday. Begin counting from Monday, which is the next business day. You can expect your package to arrive by Friday.
- We do not process or deliver packages on Saturdays, Sundays, or holidays.
- InLei® USA does not ship to PO Box, mailbox, and APO/FPO addresses. Orders placed with these types of addresses may result in delays.
- Shipping charges (for both original orders and returns) are non-refundable
InLei® USA reserves the right to ship orders via United States Postal Service, DHL,UPS, or FedEx at any time, at its discretion. You will receive an email confirmation when your order has been shipped with the tracking numbers attached.
InLei® USA is not responsible for lost, stolen or misplaced packages. We print the shipping label right from the website on how you entered it. If the incorrect shipping address is provided, or no special instructions are provided eg. (buzzer number) the client is responsible for paying all extra shipping costs. Please ensure you have items delivered to a location where you will be able to receive the package personally.
During Covid most companies are not required to have signature release and will just leave it at your front door. InLei® USA . Is not responsible for this, please have it sent somewhere safe.
We have a three (3) return policy, which means you have three (3) after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We must have the product returned before we replace or refund .Please do not send your purchase back to the manufacturer.
To start a return, you can contact us at info@InLei.com If your return is accepted, we’ll send you a return shipping label if the product was delivered damaged upon arrival (pictures needed), Extra or wrong product was delivered then we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@InLei.com
PROCESSING ORDERS
Most orders are processed and shipped within 24 hours of purchase on business days, depending on product availability. However, orders can take 1-2 business days to process orders depending on our volume of orders received. Any orders placed on weekends or holidays will be processed and shipped the next available business day.
Once your order has been processed, transit time is anywhere between 1 and 5 business days, depending on your shipping address and chosen method of shipment. Shipments may be delayed due to internal server errors,US Customs, weather, and other unexpected conditions.
InLei® USA is not responsible for orders not being delivered on time and will not offer refunds on shipping.
***Overnight orders will need to be placed before 12 noon Monday-Thursday MST***
Please Note: all orders for USPS Express 2-3 Business Day and FedEx Standard Overnight will need to be placed before 12 Noon Monday – Thursday Mountain Standard Time.
Overnight Carrieres reserve the right to extend their delivery times by 24 hours when delivering to residential addresses. This is beyond our control and shipping charges will NOT be refunded.
All Express orders placed on Friday before 12 will arrive Monday before 5 pm. There are no Saturday or Sunday delivery options.
RETURNS + EXCHANGES
It is our mission at InLei® USA to ship products and provide services of only the highest quality, reasonable prices and delivered in a timely fashion. Due to issues of hygiene, InLei® USA cannot accept product returns after the original packaging has been opened.
Returns and exchanges of unopened, resell-able products (excluding lash adhesive, or lamination solutions)* are accepted within three (3) days of receiving your package, otherwise, the sale is FINAL. The buyer will be credited with his or her purchase price, minus the shipping cost and a 15% restocking fee. Even exchanges of unopened/unused products may be authorized within three (3) days of the date on the original purchase receipt with pick-up orders or within three (3) days of receiving your package, otherwise, the sale is FINAL.
InLei® USA does not provide return shipping labels and recommends using an insured and tracked shipping method as we are not responsible for returns lost in transit. The sender is responsible for all shipping expenses. Once the items are received, these items can be exchanged for items at an equal or lesser value. No refunds will be issued.
*If a lash adhesive is not performing properly within the three (3) day return window and it is determined by our team to be a product issue, an exchange will be rewarded with no return necessary.
LOST OR STOLEN PACKAGES
InLei® USA is not responsible for lost or stolen orders. All items purchased from our website are made pursuant to our shipping terms, which are FOB shipping point. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not directly responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping company. You must contact us immediately if the entire shipment was not received within two (2) full days of the carrier’s estimated delivery date. All requests must be made within thirty (30) days of the shipment date for any possibility of a claim.
PRODUCT DAMAGE IN SHIPMENT OR DEFECTIVE ITEM
Proof of damage needs to be sent within 3 days of the delivery of your package in order to initiate a damage package investigation. Please email our team at info@InLei.com to open up a claim. Please note, that this can take up to 7 -10 business days to process this claim.
CANCELING AN ORDER
If you would like to cancel or change an order that you've just placed, please email us at info@InLei.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged or shipped cannot be cancelled.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time usually 5-10 business days for your bank or credit card company to process and post the refund too.
SALE ITEMS & GIFT CARDS
All sale items ,downloadable software products & gift cards are FINAL SALES.
WHOLESALE ORDERS
Wholesale Orders, as stated on our Wholesale Agreement, are FINAL sales.